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Application Support is offered to paying customers only, through either email or chat, according to the SLA outlined in the table below. Should there be an issue limiting your use of the application for an extended period of time, your time lost will be credited to your existing subscription license.

The extended support package includes not only technical application support, but also expert regular expression advice.

PlanCoverageResponse TimeExpert Regex HelpContact MediumCost
DefaultNoneBest EffortNoE-mailIncluded in all plans
Extended8x51-2 daysYes1E-mail or Chat€995/mo

To purchase an additional plan, please see the pricing table below.

Software Updates

All plans come with free updates for the period they are licensed.


  1. Best-effort response time (depending on volume).